Return Policy

Effective Date: [June 26, 2023]

Thank you for choosing to purchase our product at Land of Origins Coffee!

We want you to be fully satisfied with your purchase, and we strive to provide high-quality products. This Return Policy outlines our guidelines and procedures for returning products purchased through our online store website www.landoforiginscoffee.com

By placing an order and making a purchase, you acknowledge that you have read, understood, and agree to be bound by the terms of this Return Policy.

Eligibility for Returns

1.1 Defective or Damaged Products: If you receive products that are defective, damaged, or significantly different from what you ordered, we will gladly accept returns and provide a replacement or refund.

1.2 Quality Concerns: We understand that taste preferences can vary. While coffee is a consumable product and generally cannot be returned due to personal taste, if you believe that the coffee you received does not meet our stated quality standards, please contact us, and we will work with you to find a suitable resolution.

Return Process

2.1 Notification: To initiate a return, please notify us within 3 days of receiving the coffee products. You can send us an email with the details of your order and the reason for the return to info@landoforiginscoffee.com

2.2 Return Authorization: We may require you to provide photographic evidence or other supporting documentation to validate your claim. Once your return request is approved, we will provide you with return instructions, including the return address and any additional information.

2.3 Packaging and Condition: Please ensure that the coffee products are unopened, unused, and in their original packaging unless the return is due to significantly different products discovered after opening the packaging.

2.4 Shipping Costs: The shipping costs for returning the coffee products are generally the responsibility of the customer, unless the return is due to our error (e.g., defective or damaged products). We recommend using a trackable shipping service or purchasing shipping insurance to ensure the safe and timely arrival of the returned items.

Refunds and Replacements

3.1 Refunds: If your return is approved, we will process the refund to the original payment method used for the purchase. Please note that it may take some time for the refund to be reflected in your account, depending on your financial institution's processing times.

3.2 Replacements: For approved returns due to defective, damaged, or significantly different products, we will arrange for a replacement shipment at no additional cost to you. If the exact product is not available, we will offer a suitable alternative or provide a refund.

Exclusions

4.1 Opened or Used Products: Due to the nature of coffee as a perishable and consumable product, we cannot accept returns for opened or used coffee products, unless there is a valid quality concern as outlined in section 1.2.

4.2 Personal Taste or Brewing Preferences: Returns based on personal taste preferences, brewing methods, or dissatisfaction with the flavor profile of the coffee are generally not eligible for return.

If you have any questions or concerns about our Return Policy for coffee, please contact us at info@landoforiginscoffee.com Our customer support team will be happy to assist you.

By placing an order and making a purchase, you acknowledge that you have read, understood, and agreed to the terms of this Return Policy.